We aim to reduce downtimes of our systems to a minimum and we ensure that response times are extremely short and that requested information will be precise and highly professional. Part of our excellent customer support is a sophisticated program for Field Service Engineers and Application specialists which qualifies the trained specialists to train their end-users on our systems, to perform the daily trouble-shooting on the systems and to perform the necessary maintenance.
All these efforts serve one objective: to keep systems running, wherever in the world they are located!
Please note that our customer support provides second line support to all our partners around the globe. Requests from end-users will therefore be forwarded to our partners as the primary support providers.